Refund Policy

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Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns

• We accept returns of unused and unopened items within 30 days of delivery.

• To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

• Please contact us at msemaromatherapy@gmail.com before sending any items back. Unauthorized returns may not be accepted.

Non-Returnable Items

• Due to the nature of our products, we cannot accept returns on opened or used items, including essential oils and personal care products, unless they arrived damaged or defective.

Damaged or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and description of the issue. We’ll make it right—either by replacing the item or issuing a refund.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

• We recommend using a trackable shipping service, as we can’t guarantee receipt of your return otherwise.

Contact Us

For return authorization or questions about your order, please contact us at msemaromatherapy@gmail.com.